Performance C***ulting: A Practical Guide for HR and Learning Professionals 人力资源指南 下载 pdb txt pdf 百度云 kindle umd 夸克云

The first edition of "Performance C***ulting" introduced a concept which has since become a cornerstone of the human resource, learning and ***anizational development fields: training and HR soluti*** must be tied to an ***anization's business goals. Performance c***ulting is a process in which a client and c***ultant partner to achieve business goals by optimizing workgroup performance.

In this updated edition, Dana and Jim Robinson pre both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance C***ultant. They show readers how to work with management to identify the performance required to achieve business goals and assist management in taking acti*** needed for performance to change. This revised and updated edition features dozens of new tools, techniques and illustrative exercises, and two completely new chapters.

Preface

Introduction: What Is Performance C***ulting, and Why Do It?

PART ONE The Mental Model for Performance C***ulting

1 The Need Hierarchy

　2　The GAPS! Logic

PART TWO The Science of Performance C***ulting

　3 Identifying Business and Performance SHOULDs

　4 Identifying the "IS" for Business and Performance

　5　Identifying Causes and Soluti***

　6　Contracting with Clients

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书籍介绍

In 1995 the first edition of "Performance C***ulting" introduced a concept which has since become a cornerstone of the human resource, learning and ***anisational development fields: training and HR soluti*** do not take place in a vacuum but must be tied to an ***anisation's business goals. Performance c***ulting is a process in which a client and c***ultant partner to achieve business goals by optimising workgroup performance. In this updated edition, Dana and Jim Robinson draw on what they've learned since the first edition was published twelve years ago, providing both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance C***ultant.They show readers how to form partnerships with management, help to identify performance required to ensure that business goals are achieved and assist management in taking acti*** needed for performance to change. They also illustrate the "how-to's" for assisting management to identify the performance required to achieve business goals and determining the degree to which the work environment ***s and encourages the performance required.Effective HR and learning c***ultants master both the "science" (the ***ytical and assessment techniques) and the "art" (the c***ultative and partnering practices) of performance c***ulting. For the science of performance c***ulting, dozens of ***ytic tools, templates and assessment techniques are provided in the book. Regarding the art, the Robins*** describe the concepts and practices of ACT - building Access, Credibility and Trust - with business managers. In addition, two brand new chapters are dedicated to the skills of reframing requests for soluti*** into discussion of business goals and performance requirements and initiating business goals discussi*** with business managers and identifying strategic opportunities to partne***ith those managers in a proactive manner.